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How to Contact Radius Rx Direct
Email:  information@radiusrxdirect.com

For all prescriptions related questions call:
302.658.9196
877.658.9196

Fax Number:
302.658.8496

Address:
Radius Rx Direct
P.O. Box 1159
Wilmington, DE 19899

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Frequently Asked Questions

If a patient reports any of these adverse reactions to the pharmacy the pharmacist shall immediately contact the patient’s physician, report the adverse reaction(s), and obtain instructions from the physician who may recommend discontinuing the medication or modifying the dose. The pharmacist shall also advise the patient to contact his/her physician immediately and report any adverse reactions. Call 9-1-1 if the reaction is severe.
You may lodge a complaint without concern for reprisal, discrimination, or unreasonable interruption of service. To place a grievance please call (877) 658-9196 and speak to customer service. If your complaint is not resolved to your satisfaction within 5 working days, you may initiate a formal grievance in writing and forward it to the Governing Body. You can expect a written response within 14 working days of receipt. You may also make inquiries or complaints about this pharmacy by calling Medicare at 1-800-MEDICARE, the Accreditation Commission for Health Care (ACHC) at 919-785-1214 and/or the Delaware Board of Pharmacy at https://dpr.delaware.gov/boards/investigativeunit/filecomplaint/
In the event of a recalled, discontinued, expired, damaged, contaminated, unacceptable or counterfeit drug product, staff pharmacists, the patient, and patient’s physician shall be notified immediately. Physicians and patients will be notified by email, regular mail and/or telephone. The patient will be given instructions as to the proper disposal of the recalled medications in accordance with FDA recommendations available at FDA Safe Disposal of Unused Medicines. The pharmacy will remove recalled or unacceptable inventory that is awaiting shipment or pick up and place the inventory in quarantine. This includes prescriptions filled for recalled or unacceptable drugs that are in the process of packaging for shipment or waiting for the common carrier to pick up.
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